Shipping and Local Collection

  • Shipping and Delivery charges vary according to the type of goods ordered.
  • We aim to ship items in 5 to 7 days after receipt of payment. Furniture items typically take longer. If an item is needed urgently, please let us know so that we can make arrangements to get goods to you as soon as possible.
  • When multiple goods are purchased in a single order and postage costs combined, we will seek to combine shipping, packing and handling costs and refund what we deem as excessive over payment.
  • We gladly ship world wide; please ask for shipping costs to your location with your postal code before purchase if your country is not automatically generated by our website. You will be required to pay extra for shipping and it might not be possible for us to deliver to some locations.
  • We re-use boxes and packing materials as much as possible to reduce our carbon footprint. All items are packed to the highest standard using recycled paper, bubble wrap, packing peanuts and strong boxes to ensure goods are safe during transit. Please remember that some shipping companies, such as Royal Mail, do not accept claims for breakages to China or Glass unless special delivery is purchased. Please remember that some shipping companies, such as Royal Mail, do not refund postage, (even with lost items) but only item cost.
  • For small items shipped by courier, goods will be your responsibility from the time you take delivery of them. For freight items sent via courier or third party delivery services, goods cease to be our responsibility from the time they leave our premises. Please confirm with third party delivery companies or couriers that they have their own insurance. When receiving your item, be sure to check the item thoroughly and report any problems to the driver at the time of delivery.
  • If you prefer, you can arrange to pick up the item yourself. Items must be collected within 14 days of purchase, or item may be either resold or you will be charged additional storage fees. Please give us a ring so we can let you know at which location you can find the item.


Delivery

  • Please contact us for delivery charges of specialty items, larger items or furniture before purchase. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
  • We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
  • You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

2017-2018 Shipping Prices * does not include furniture*

 

Price Point

UK Cost

EU Cost

Rest of World Cost

£0-24.99

5

10

15

£25-49.99

10

15

20

£50-74.99

15

23

30

£75-99.99

20

30

40

£100-199.99

25

38

50

£200 +

30

45

60